FAQ

Yes, for further pricing please navigate to the dedicated page on international transfers.

Similar to a debit card but it is loaded to a predefined amount and can be re-loaded. Please note that you can load and re-load from your eCREDO IBAN within My eCREDO Account dashboard.

If you wish to buy a product or service you can use the card in person (POS terminals) and for online payments.

If you have questions relating to your IBAN, card, payment transfers (incoming or outgoing) or currency conversion, please send an email to [email protected]

If you have a query about any of the services provided by eCREDO within My eCREDO Account dashboard or any query relating to your eCREDO card, please contact us at [email protected]<

In this case, your purchase will be declined and you must wait until the card has sufficient funds.

If you wish to cancel your prepaid card or no longer wish to use it, please login to My eCREDO Account dashboard and block your card from the Main Menu.

Yes, you can find the expiry date on the front of your card. If your card is about to expire, and is still active, please contact us [email protected] Any balance remaining on the card will be transferred to the new one before it is dispatched to you.

You must notify eCREDO immediately by emailing us at:[email protected]

If you have forgotten or lost your PIN, you can retrieve your PIN online by logging to My eCREDO Account dashboard. Please note that all subsequent PIN reveals are charged at 1.00 Euro per reveal.