FAQ
An IBAN (International Bank Account Number) is a standardized code that uniquely identifies a bank account in international transactions. It is used for receiving and sending payments across borders in a standardized way, especially within SEPA (Single Euro Payments Area) transactions. A BIC (Bank Identifier Code) is a unique identifier used to specify a financial institution in money transfers. It is also commonly known as a SWIFT code. The BIC is used alongside the IBAN to ensure that transfers are correctly routed to the intended bank or institution.
Once you successfully open an account with eCREDO, we will issue you an IBAN linked to your account. You can use this IBAN to receive and send funds, like a traditional bank account.
eCREDO accounts have certain restrictions, such as monthly transaction limits, depending on your account level and the regulations of eCREDO.
A SEPA (Single Euro Payments Area) transfer allows for euro transactions within participating European countries. It is designed to make cross-border payments as simple and fast as domestic transfers. Payments are usually processed within one or two business days.
SEPA transfers typically take one business day to process, but sometimes can take longer, depending on the recipient financial institution.
Yes, please check the Fees schedule on our website.
Once a SEPA transfer is processed, it cannot be reversed. It is important to check full payment details before submitting the payment. eCREDO is not liable in case there is a mistake from the customer in the payment details.
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Mon – Thu 09:00 – 18:00, Fri 09:00 – 17:00 (except bank holidays)
When contacting support, have your eCREDO’s account number or IBAN ready, details of the transaction in question, and any error messages you have encountered (if any). This will help expedite the support process.
Customers can transfer funds between eCREDO registered accounts. e2e (eCREDO to eCREDO), allows our customers to send and receive money instantly and securely, through their mobile phone, between eCREDO registered customers.
Firstly, you need to reset your password, and then immediately report any suspicious transactions to eCREDO. Our relevant department will investigate the case and inform you of the next steps.
Yes, eCREDO may freeze your account if suspicious activity is detected. To resolve this, you will be asked to provide additional documentation and/or information and follow our instructions to verify your identity and account activity.
Use strong, unique passwords. Avoid sharing your login details and be cautious of phishing frauds that attempt to steal your information. eCREDO is not liable in case you fail to follow any security measures.
eCREDO must safeguard client funds in separate accounts in Tier-1 EU banks to ensure funds protection. Please refer to our Terms and Conditions.
eCREDO strictly follows AML regulations, which means we may request additional documentation for large or unusual transactions, and consequently, we will report suspicious activity to authorities.
Regarding Personal accounts, eCREDO will ask for proof of identity (e.g., passport or ID card) and proof of residence address (e.g., utility bill or bank statement) to verify your identity and ensure compliance with KYC regulations. Regarding Business accounts, please contact [email protected] and we will provide full details regarding onboarding requirements.
