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If you have forgotten or lost your PIN, you can retrieve your PIN online by logging to My eCREDO Account dashboard. Please note that all subsequent PIN reveals are charged at 1.00 Euro per reveal.

It is not a credit card and carries no credit limit. You spend what you have loaded on the card. Please make sure that you have loaded funds on your card from your eCREDO IBAN.

Fees are listed in the Terms and Conditions on the eCREDO website.

If your card has been lost or stolen, or you believe its security has been compromised, you must immediately login to My eCREDO Account dashboard and block the card from the Main Menu.

Sign the signature strip on the reverse of the card. Activate the prepaid card by following the instructions in our carrier.Obtain your PIN through My eCREDO Account dashboard. Please note that first PIN reveal is free of charge, however any subsequent PIN reveals are charged at 1.00 Euro per reveal.

Yes. You can withdraw cash using an ATM that has the MasterCard logo anywhere in the world. Fees may apply. Please refer to our Terms and Conditions.

As with all credit and debit cards we use, every precaution needs to be taken to keep the card safe and your PIN secure. Please refer to our Terms and Conditions. The eCREDO Prepaid Mastercard is issued by Prepaid Financial Services Limited pursuant to a license from Mastercard International Incorporated.

- Max. contactless transaction value per transaction is €50
- Max. contactless transaction count is 15*
- Max. daily contactless transaction value is €150

* Cardholder will be able to make 15 contactless payments until the PIN is requested, or complete the €150 in one day, whichever is reached first, then PIN will be requested. Otherwise, please insert the physical card into the POS terminal.

If you have forgotten your password, please go to the login page of eCREDO’s website and click on the link “I forgot my password”. Enter your email address registered in your eCREDO account and go to your email inbox to check the password re-activation link. If you do not receive our email in your inbox, then please check your spam/junk folders.

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